Software development · GIAHSA: GIAHSApp is the mobile solution for customers of the water company
Ingenia develops for GIAHSA, public management company of the Mancomunidad de Aguas Costa de Huelva, GIAHSApp. A mobile application aimed at its subscribers for the integral management of their water supply service. Policies, invoices, warnings and consumptions give the user online control of the contracted service.
App that streamlines the interaction between GIAHSA and its customers
Starting from the requirements and online services that Giahsa wanted to provide to its customers through GIAHSApp, Ingenia opted for a design totally oriented to the needs of the end user, providing them with a functional app and the best User Experience (UX).
Among its functionalities stand out:
- Consultation of the state of the policies
- Control of water consumption
- Option to provide meter reading
- Consultation of invoices and, even, payment of arrears online
The application has a communication system and alerts on Giahsa interventions that may affect the user. For example, repair of breakdowns in public roads.
GIAHSApp offers customers the possibility of resolving all their formalities from their mobile phones, including the possibility of making a prior appointment online for personalised attention at Giahsa’s offices, avoiding waiting times.
GIAHSApp is an important step forward in the attention to our users
Manuel Domínguez Limón. Executive Director of GIAHSA.
Giahsa is the public company of the Mancomunidad de Servicios de la Provincia de Huelva, which manages the services of the integral water cycle and the collection of solid urban waste to a total of 67 municipalities in Huelva. Created in 1989, it provides service to some 270,000 users in the province of Huelva, the equivalent of 150,000 households.
The objectives of Giahsa are the management of the public services entrusted by the Commonwealth and the technical management of them with effectiveness and efficiency in the administration of the resources committed.
The combination of quality in service at the lowest possible cost is the fundamental basis of its action, as a method to achieve a reasonable and comparable tariff system for the level of services demanded by the Mancomunidad de Servicios de la Provincia de Huelva.