News
Ingenia, CommBox partner
June 23, 2020
News
June 23, 2020
To meet the technological challenge, in an increasingly competitive market, we are committed to optimizing digital processes and tools to improve the customer experience for organizations. For this reason, we have partnered with one of the leading brands in IA-based omnicentric management: CommBox.
Ingenia has become the only CommBox partner in Spain that, since 2013, has been offering the most innovative solutions for intelligent customer service with an all-round vision.
Its technology allows us to deploy omnicanal strategies for integration in contact centers or communication/user service departments, offering the best customer experience.
Conversational assistants, integration with WhatsApp, Telegram, Google, Mail, Chat, Video chat, Facebook, SMS, Twitter, Instagram, Messenger, YouTube…as well as, legal signature of documents with security mechanisms and RGPD compliance.
A solution for the integral management of communication channels based on Artificial Intelligence (AI) technology; offering 24/7 availability, instant attention, automating basic functions through bots and reserving the most complex interactions for your staff.
The technological evolution of companies begins with the optimization of the interaction with the customer, offering him the best digital experience. We have the software solutions to systematize the understanding of the client and optimize the points of contact.