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Ingenia exports its emergency coordination product to Bolivia

December 05, 2018

The multinational Ingenia has been awarded the contract for the "Software Acquisition for the Emergency and Medical Emergencies Regulatory Center of the Department of Potosí" in Bolivia.

Ingenia exports its emergency coordination product to Bolivia

With this project, the Emergency and Emergency Regulatory Center (Cruem), dependent on the Ministry of Health, will be equipped with the necessary technology to support the operation of the emergency telephone 168. The CRUEM, inaugurated in April 2017, will handle emergency calls from the forty municipalities that make up the department of which Potosí is the capital.

This project is financed by the Inter-American Development Bank (IDB) and is expected to be completed in the first half of 2019.

Ingenia provides the project with its solution for the integral management of emergency coordination centres.

Ingenia brings its eCALLER emergency solution to the project. A tool that supports the complete cycle of attention to requests for assistance: from the management of calls to emergency telephones (112, 911, 132, 061, 168, …) to the classification of the request, in order to determine levels of severity and allocate adequate resources.

The Ingenia team has many years of experience in the deployment of emergency solutions and has an innovative but highly customizable product, which allows it to adapt to the specific needs of each organization and has been key in this and other contracts such as the 061 in Cantabria or 132 in El Salvador. This is a product with technical and functional characteristics aimed at providing a high quality service to the citizen, allowing to streamline and optimize the response / action to a request for help.

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