eCALLER Emergencias responds to the needs of emergency response systems through modules of enormous functional richness:
Integrates all communication channels of the organization (telephony, radio, social networks, fax, sms, etc.), also providing high value-added functionalities.
E.g. management by priority queue, automatic filling of forms, call transfer, intercommunication between operators, etc.
Attention and dispatch module.
It optimises available resources and emergency response time with tools such as: resource management based on geographical proximity, suitability based on expert plans and operational plans…
Geographic information and location module.
Allows the management of cases (demand) and resources (UVIs, ambulances, helicopters, etc.) in a visual way. It integrates with the Call Attention System.
Information Exploitation System.
To support the management work of our organization, this module allows the processing of data from the operating records to produce the necessary reports.